Over the next few months we have an exciting schedule of virtual talks about improvement in the ambulance service, as part of #ProjectA. A range of guest presenters will be sharing their wisdom on a variety of topics. #ProjectA uses the energy and connections of staff and patients at the point of care to engender a commitment to improvement across all levels - you're very welcome to join any and all of the talks that are of interest to you.

Coming Soon! 

So what's coming up in our series of ambulance improvement talks?

On 23rd October at 10:00am Steve Clarke from the Welsh Ambulance Service will be talking about the mental health response in Wales and some the progress they have made since the #ProjectA collaborative event in February. We are really looking forward to this session because mental health response is such an important subject for the ambulance service. 

To join Steve's session please follow the link.  

On 21st November at 10:00am Leigh Kendall, Social Influence Programme Lead at NHS Horizons, will be presenting on social influence and how colleagues across the ambulance service can benefit, learn and share from one another from effective use of social media. This promises to be both an informative and interactive session with plenty of hints and tips.

If you would like to join Leigh's social influence improvement zoom please follow this zoom link.   


You may have missed...

Dave Morgan, Quality Improvement Manager from North East Ambulance Service kicked off the series of improvement talks in August with a brilliant overview of NEAS Care. You can view the recording through this link

NEAS Care is an app that provides a positive focus on front-line staff welfare. It enables feedback at an individual clinician level supporting re validation and reflection for improvement. The app also supports staff to:

•Display details of drug treatments, impression and intervention statistics for individuals

•Notify staff of Patient Care updates

•Provide links to other Trust systems

•Complete documents through online forms


Anna Parry, Deputy Managing Director, Association of Ambulance Chief Executives (AACE) was the next guest presenter. The recording of Anna's September session on the hugely important topic of wellbeing in ambulance services is available here. Anna's talk focused on Schwartz Rounds, Post Traumatic Stress Disorder and an update on the progress of the 'RUOK?' initiative. 

The engaging, thought-provoking session was a great opportunity to discuss what wellbeing provision individual ambulance services have and are developing. There were a lot of fantastic contributions by the participants; it's clear there is a real drive and passion for the implementation of wellbeing ideas and projects across the sector. 

Anna summed up her session by posting to Twitter:

"Interesting comments  and views to factor into developments in this area-keep them coming! As well as feedback/learning on Trust experiences, there’s so much we can learn from each other;together we are greater than the sum of our parts!" 

Erin Payne, Quality Improvement Manager Yorkshire Ambulance Service with contributions from QI Fellow Damian Brooks delivered a presentation on lessons learned from the Yorkshire Ambulance Quality Improvement Fellowship. Erin spoke about the QI fellowship structure and the benefits that were starting to accrue within the service, while Damian spoke of his QI Fellowship journey, how it ignited his passion for the subject and how he felt that from undertaking the learning he believes that QI will grow and become more and more successful at Yorkshire Ambulance Service. 

The Yorkshire Ambulance QI Fellowship is undoubtedly a comprehensive learning model that can be scaled up and spread. 

Would you like to present?

We are in the process of confirming the talks for December and January. We have had a number of people come forward willing to share their improvement work - including NWAS Hospital Handover, the use of human factors in ambulance services, volunteers supporting falls response and the use of human based risk assessment tool as a response to mental health. 

If you have any queries, would like to step forward and present an improvement zoom or require any further information please don't hesitate to get in contact with Lynsey.  We look forward to you joining us on the future #ProjectA improvement Zooms. 

About Zoom

The #ProjectA improvement talks are delivered virtually via Zoom. Zoom is a virtual communication platform that allows video conferencing and interaction by attendees.  Anyone can join in by just downloading the zoom app or through their web browser. This means you don't need to travel anywhere - you can join in from anywhere! The sessions are also recorded, so no one misses out.  

If you have not joined a Zoom meeting before it may be beneficial for you to watch this short informational video: Joining a Zoom meeting