Personas as a tool to understand #OurNHSPeople
I've recently been working with the National Workforce Retention Programme to develop a series of personas to better understand our...
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Claire Shields
Senior Business Manager at NHS England and NHS Improvement
Coventry, United Kingdom
About Me
I am the Senior Business Manager in NHS Horizons; in my day job I worry about all things finance, procurement, HR and governance but my special interest is in evaluation. I'm an economist by background and I was drawn to the National Health Service to work on improvement programmes; I've held Project and Operational roles within an NHS acute Trust before joining Horizons. Most recently I've been working with the national workforce retention programme to support the NHS staffing challenges; if we get it right for our people, our people will get it right for patients.
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A tribute to Dawn Downes: the new power radical
The School for Change Agents is starting on 19th April - it got me thinking about Dawn Downes, who I worked with before I joined the...
The END of uninspiring to-do lists
I have always been a list writer - groceries, gifts and general life admin all get documented - if I write it down it has to happen.
“Can Everyone Take Themselves Off Mute?”
Has anyone leading a recent virtual meeting been brave enough to ask that?
You know how it goes, normally the request from the chair...
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