Ian Baines

Working to improve care frequently requires working with complexity. This increases the challenge when trying to enable the spread and...

As the coronavirus took hold earlier this year I don’t think any of us envisaged the impact that it would have on our lives and the...

On 1st October at 7.30am my colleague Lynsey and I found ourselves in a draughty ambulance service station in the centre of Cardiff,...

Over the next few months we have an exciting schedule of virtual talks about improvement in the ambulance service, as part of #ProjectA....

I was minded last week to consider a phrase that a colleague of mine, Zoe Lord (Deputy Director – Horizons), has used on a couple of...

In NHS Horizons we often talk about the power of connections. People who make and use their connections can be a real force for good in...

We all experience good and bad times within our working life. It is somewhat inevitable in the fast moving, high expectation world we...

What is it that persuades us to an argument or case? Is it the data? Hard driven analytics that make overwhelming evidence? Perhaps it is...