Reflections on Shadowing Welsh Ambulance Crews
On 1st October at 7.30am my colleague Lynsey and I found ourselves in a draughty ambulance service station in the centre of Cardiff,...
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#ProjectA Series of Improvement Talks
Over the next few months we have an exciting schedule of virtual talks about improvement in the ambulance service, as part of #ProjectA....
Crossing the Improvement Chasm: Models, an Improvement Faculty, and #ProjectA
I was minded last week to consider a phrase that a colleague of mine, Zoe Lord (Deputy Director – Horizons), has used on a couple of...
The Power of Connections as a Force for Change
In NHS Horizons we often talk about the power of connections. People who make and use their connections can be a real force for good in...
Taking Care of Others, Taking Care of Ourselves
We all experience good and bad times within our working life. It is somewhat inevitable in the fast moving, high expectation world we...
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